Microtel Care

Microtel Care is an initiative to bring us closer to you.

Microtel has a dedicated customer portal to facilitate communication exchange between Microtel and its customers. Microtel Care not only allows easy access to Microtel Ticketing System, but also provides important updates and services related information.

The portal also contains a feedback form in which customers can rate the service quality and receive complimentary gifts in return. After thorough analysis, specific areas of concerns are given better attention as the support process is constantly enhanced with a customer-centric view. The portal also publishes latest news from Microtel so as to keep its customers apprised of Microtel’s activities and updates.

Customer Support is our #1 priority

Microtel Care offers support services to customers at unparalleled cost. We are committed to offer improved efficiency through Microtel Ticketing System – Microtel Ticketing System facilitates professional management of support requests, transparency through live support details and overall high responsiveness.

Immediate Escalation

Microtel Care offers quick resolution of issues by offering multi-channel support via online query submission, chat, email or phone. Additionally, the issue resolution process follows Time-based Automatic Escalation instead of multiple point of contact escalation (that is one of the industry pain-point) to ensure smooth operations and customer satisfaction.

Customer Support Packages

Microtel offers three different support packages (Silver, Gold, Platinum) allowing you to choose the desired package as per your requirements.


Silver support package is the basic level of support that is appropriate for organizations that have a strong and experienced IT team, and require minimum support assistance.


Gold support package is the next higher level of support that includes certain free visits from Microtel engineers along with priority responsiveness.


Platinum support package is the most advanced level of support that includes complementary Professional Services along with top-priority response and free visits from Microtel engineers.

Book your free consultation with us

Book a free consultation to explore the right customer engagement solution suited for your business communication needs.

Let’s stay connected!

Our Locations


100G Pasir Panjang Road, #06-06 Interlocal Centre, Singapore 118523.

Tel: 65 -6376 2149
Fax: 65 -6376 2146
Email: sales@microteltechnology.com


Unit 02-03 to 02-05, Level 2, Tower B, Vertical Business Suite, Avenue 3, Bangsar South, No 8, Jalan Kerinchi, 59200 Kuala Lumpur.

Tel: 603 -7610 2600
Fax: 603 -7610 2626
Email: mysales@microteltechnology.com


11 Bis Phan Ngu, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam

© Microtel Technology 2022 All Rights Reserved.