• MIcrotel's Brand Solution, Nubitel

    Cloud Customer Engagement Solution

    All-in-one solution comprising of Cloud Phone System, Omnichannel Customer Interaction Platform, Cloud CRM, AI-powered Chatbot and other interactive modules

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  • Cloud Contact Center Solution

    Bringing Customer Service to the Next Level Regionally With More Than 20 Years Experience

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  • Real-Time Insights and In-Depth Reports

    Wallboard and dashboard with actionable data that helps you achieve higher CSAT, KPI, SLA and understand your customer journey better

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  • Your Contact Center on Mobile

    Mobile Contact Center App for Your Supervisor and Agent regardless of any location and any device

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  • Introducing Microtel's brand solution, Nubitel

    Digitally Transform All Your Business Communication Needs With Nubitel, Your Reliable Cloud Communication Solutions comprising of Omnichannel Customer Engagement Platform, Unified Communications, AI-Powered Chatbots, CRM, Workforce Management and Gamification.

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Contact Center Solutions

About

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Founded in 2000, Microtel Technology has been developing and providing innovative communication products such as contact center solutions for professional industries. At Microtel Technology, we believe in providing simple, innovative, and affordable Contact Center Solutions for your communication needs.

At Microtel Technology, we pride ourselves on our products, professionalism, customer-driven approach, and integrity in the manner we conduct our businesses as we strive to be a leading provider of innovative telephony solutions in the markets we serve by providing the best Contact Center Solutions.

Product and Solutions

Omnichannel Cloud Communication Solutions

Contact Center Solutions

Contact Center Solutions

Complete omnichannel Contact Center Solution which handles emails, voice, video, web, mobile, social media and chat that is easily scalable.

Workforce Optimization

Workforce Optimization

Manage scheduling of call centers teams efficiently and continuously improve the agent´s performance and the contact center productivity.

Gamification

Gamification

The Gamification engine uses your company Key Performance Indicators (KPIs) to create Challenges, Achievements and Quests, for the agents.

CRM Solutions

CRM Solutions

A fully integrated CRM Solution for your business that provides E-mail and Chat Interaction, Report, Script and Case Management, and Click-to-Dial Features.

Communication Headsets

Communication Headsets

Affordable Enterprise and Professional Headsets that provides Noise Cancellation Microphone, Antistatic and Acoustic Shock Protection, and it comes in Monaural and Binaural.

Voice Logger

Voice Logger

Multi-channel voice logging tool that works in cohesion with analog, digital and VoIP telephone lines. It Contains all the necessary features to build high-density intelligent

Cloud Solutions

Cloud Solutions

Driving Digital Transformation with the right balance between Artificial Intelligence and Human Interaction by providing cloud communications solutions.

Unified Communications

Unified Communications

PBX phone service or Business Phone System that includes features such as conference calls, call-forking, Video Call, Mobile App, IVR, Personal Web Portal and More.