Optimise your business processes
Every company has a set of communication requirements based on the nature of their business, scale of operation, network of branches and underlying telephony technology.
Reporting is an integral component of a customer interaction management system to track and monitor data (in real time and historical), define process efficiency metrics, and review organisational performance at every level.
In order to gauge performance across different business entities, enterprises require business specific reports and analytics. Within the organization, the executives are interested in business analytics pertaining to their role, the middle management examines the day to day activities, while the top management scrutinises macro performance of all different departments and units.
Thus, different reports need to be customised as per the business processes and workforce distribution of an enterprise.
IVR (Interactive Voice Response) System automates inbound calls by enabling self-service and reducing the average call processing time. An innovative customer interaction IT which allows self-service with IVR, is significant as it enables access to a lot of information in seconds—without the aid of an agent. This facilitates better resource utilisation for call centers and reduced wait time for customers.
Customer Relationship Management (CRM) is a must-have for maintaining multiple client relationships with ease and efficiency, while acquiring new leads.
CRMs enable agents who deal with client interaction or lead generation (telemarketing, collections, customer support, helpdesk, etc.) to access information from an information repository (database), update, or just modify it using some form of text- or GUI-based interface.
Nubidesk is an easy-to-use interface to manage customer information effectively. It is easily customisable as per different business process requirement such as customer support, telemarketing and sales, data collection, directory services and more.
Book a free consultation to explore the right customer engagement solution suited for your business communication needs.
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