• All-In-One

    Contact Center Solutions

    Bringing Customer Experience to The Next Level For 20++ Industries Across Asia

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  • The Ultimate

    Customer Engagement Center

  • Omni-Channel

    Customer Experience

  • Driving Digital Transformation with

    Cloud Communication Solutions

    Cloud-Based Business Telephony System
    Cloud Contact Center Solution
    AI-Powered Chatbots & Email Bots
    Cloud-Based CRM

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Contact Center Solutions

About

Founded in 2000, Microtel Technology has been developing and providing innovative communication products such as contact center solutions for professional industries. At Microtel Technology, we believe in providing simple, innovative, and affordable Contact Center Solutions for your communication needs.

At Microtel Technology, we pride ourselves on our products, professionalism, customer-driven approach, and integrity in the manner we conduct our businesses as we strive to be a leading provider of innovative telephony solutions in the markets we serve by providing the best Contact Center Solutions.

Product and Solutions

Omnichannel Cloud Communication Solutions

Contact Center Solutions

Contact Center Solutions

Complete omnichannel Contact Center Solution which handles emails, voice, video, web, mobile, social media and chat that is easily scalable.

Workforce Optimization

Workforce Optimization

Manage scheduling of call centers teams efficiently and continuously improve the agent´s performance and the contact center productivity.

Gamification

Gamification

The Gamification engine uses your company Key Performance Indicators (KPIs) to create Challenges, Achievements and Quests, for the agents.

CRM Solutions

CRM Solutions

A fully integrated CRM Solution for your business that provides E-mail and Chat Interaction, Report, Script and Case Management, and Click-to-Dial Features.

Communication Headsets

Communication Headsets

Affordable Enterprise and Professional Headsets that provides Noise Cancellation Microphone, Antistatic and Acoustic Shock Protection, and it comes in Monaural and Binaural.

Voice Logger

Voice Logger

Multi-channel voice logging tool that works in cohesion with analog, digital and VoIP telephone lines. It Contains all the necessary features to build high-density intelligent

Cloud Solutions

Cloud Solutions

Driving Digital Transformation with the right balance between Artificial Intelligence and Human Interaction by providing cloud communications solutions.

Unified Communications

Unified Communications

PBX phone service or Business Phone System that includes features such as conference calls, call-forking, Video Call, Mobile App, IVR, Personal Web Portal and More.