UPCOMING EVENT: National Contact Center Conference (NCCC) 2018

“Build Higher Standards for Your Contact Centers Today”.


Microtel Technology and Ameyo are the proud Showcase Partners of the National Contact Center Conference (NCCC) 2018. Last year’s astounding success of the National Contact Center Conference (NCCC) 2017 has brought us back with more interesting topics and presentations.

At this event, participants will be a part of the Launch of ISO 18295:2017 (Customer Contact Center Certification Scheme). New standards, specifically for Contact Centers that was just recently published under ISO International Standardization.

Participants will also be able to understand:

  • The current disruptive companies and how these may affect their business.
  • Airbnb’s environment that encourages innovative thinking.
  • Google’s 5 top elements for creating an effective team and how to apply these to your organisation.
  • Facebook‘s surprising findings on why good employees leave.

and many more interesting and useful topics that will take your business one step closer in building the best contact center environment.

Don’t miss the opportunity and come join us at the National Contact Center Conference (NCCC) 2018 on

Date: 10th May 2018 

Time: 8.30 a.m. – 6.00 p.m.

Venue: The Hilton PJ

Upcoming Event: Customer Experience Summit 2017 (CX)

cx smt

Customer Experience Summit 2017 (CX)

“Customer Experience … Expounding the Possibilities”

Microtel Technology and Collab are the proud Signature Partners of the Customer Experience Summit 2017 (CX). Last year’s astounding success of the Customer Experience (CX Summit) has brought us back with more interesting  topics and presentations from both local and international experts.

Joining us, the 2 keynote speakers that needs no introduction MR RON KAUFMAN, New York Times Bestselling Author Founder,UP! Also known as the World’s Leading Customer Service Keynote Speaker and MR PAUL STEWART, Speaker, Author, Consultant Founder, ON-Brand Partners.  

Presenters include:

  • Roshan Thiran
  • Anwar Jumabhoy
  • George Aveling
  • Carlos Vasconcelos 
  • Dr. Nikolai Dobberstein
  • Andy Cranshaw

Mr Carlos VasconcelosCarlos Vasconcelos

We are honored to have Mr Carlos Vasconcelos, The Senior Marketing & Business Development Leader Collab to be representing Microtel Technology and Collab. He will be presenting on the topic of AI Powered Customer Journeys and will be sharing insights on how will Artificial Intelligence benefit the contact center industry as a whole.


To find out more on Mr Carlos Vasconcelos’s topic of discussion, please visit us at our booth in Saujana Ballroom foyer for exciting updates, as we will be showcasing Collab Innovative Omni-Channel Customer Engagement Interaction Solutions.

The Saujana Hotel, Kuala Lumpur

22nd to 23rd  November 2017

8.00 a.m. to 6.00 p.m