Microlog Pro Analog Recording Solution  

The Microlog Pro Analog Recording Solution, member of the Microlog Call Recording System product line, is ideally suited for discreet analog call recording. The high impedance line interface makes it a complete hardware solution for any voice logging application. The Microlog Pro Analog Recording Solution passively taps an analog loop start or ground start 2-wire trunk in parallel, providing audio data while never interrupting service. The Microlog Pro Analog Recording Solution contains all the necessary features to build high-density intelligent Call Logging systems while eliminating the need for costly external conversion hardware, which could be used for recording on demand or data mining for call centres and contact centers.

 

Features:

  • 8~256 channels per system, can be accommodated with different scale of systems.
  • Advanced voltage regulation technology, adapted to various kinds of PBX circuit extensively.
  • One-site industrial standard solution, easy to install and save storing room.
  • Support Total Recording and Recording on Demand.
  • Support playback via network and local playback.
  • Selectable ways to start recording, such as voltage, vox, network, on/off hook, DTMF.
  • Streaming live monitoring via network without any further burden on call logging host.
  • Automatic Gain and Volume Control (AGC/AVC).
  • Selectable archive storage media, such as: DVD+/-R(RW), tape (DAT), NAS.
  • Redundant array of independent disk (RAID) (Option).

 

Product Specifications:

  • Min. channels per system: 4
  • Max. channels per system: 256
  • Extension unit: 4/8/16/24
  • Trunk type: Loop Start / Ground Start
  • AC impedance: Software selectable with
  • minimum 18 K Ohms Impedance
  • Voltage Detection :
    two software programmable threshold
    range: -61V~ 61V
    accuracy: +/- 2V
  • min Operating Voltage 4.5Vdc
  • Silence Detection: programmable from API
  • Activity Detection: programmable from API
  • Idle channel noise: less than 20dBrnc.

Microlog Pro Analog Recording Solution

 


 

Microlog Pro Digital Recording Solution

 The Microlog Pro Digital Recording Solution, member of the Microlog Call Recording System product line, is ideally suited for digital call recording. Microlog Pro Digital can record all kind of digital phone sets and digital PBX without any traditional DAC D/A conversion devices. By using CTI, the Microlog Pro Digital can capture extra information via D-channel which could be used for recording on demand or data mining for contact centers. Microlog Pro Digital supports a wide-range of digital PBX and phone sets and can be upgraded to 256 recording channels per server. In one Microlog Pro Server you can install more than one kind of Voice Recording boards (BRI / PRI).

 

Features: 

  • Carrying out tap recording in digital PBX side without any traditional Digital Analogue Converter(DAC) conversion devices.
  • Support most of mainstream digital PBX and digital phone sets.
  • Can be upgraded up to 256 channels recording capability per server smoothly.
  • Selective Recording based on DNIS, ANI, agent ID.
  • Total Recording and Recording on Demand.
  • Streaming live monitoring via network without burden on call logging host (Option).
  • Recording activated by D-channel information.
  • Capturing call information such as DNIS, ANI, Call direction, DTMF etc. from D-channel.
  • Support playback via network and local playback.
  • Selectable archive storage media, such as: tape (DAT), DVD+/-R(RW), NAS.
  • Redundant array of independent disk (RAID) (Option).

 

Product Specifications:

  • Min. channels per system: 8
  • Max. channels per system: 256
  • Extension unit: 8
  • Trunk type: digital PBX station side
  • D-channel events: PBX events and phone set events
  • AC impedance: software adjustable 1KΩ/100Ω
  • Supported digital PBX and digital phone sets: Please refer to Microlog Digital PBX Support List

Microlog Pro Digital Recording Solution

 


 

Microlog Pro IP Recording Solution

The Microlog Pro IP recording solution, member of the Microlog Call Recording System product line, are designed to record calls of VoIP environments.

 

How to record VoIP calls on your network

Voice over internet protocol (VoIP) is audio delivered in information packets on a regular computer network or over the internet. VoIP call recording works differently than recording trunk or extension lines or handsets. VoIP call recording taps into your network lines at a hub, or at the SPAN port on a switch. In this way as network traffic travels over your ethernet cables, Microlog Pro IP can detect compatible VoIP packets and record them.

 

Microlog Pro IP

Microlog Pro IP Call Recording Solution, a fully featured software based VOIP recording for IP PBX�s passively monitors the LAN for IP calls. Using packet sniffing technology,Microlog Pro software records and monitors calls without interfering with the IP PBX. This is achieved by monitoring VoIP packets using port mirroring on the data switch connected to the IP PBX. When the system detects a call that needs to be recorded, the logger receives and mixes the voice stream of each extension that was included in the call, and accomplishes two directions voice summation locally. (Based on a pre-defined list of IP addresses or extensions) Each VoIP packet that goes to and from the PBX is mirrored to the Microlog Pro IP server. The packets are then reassembled into a recorded call; the file is then compressed and stored for future retrieval. The software platform gives administrators the ability to select which agents IP recording licenses are assigned to.

 

Product Specifications:

Voice format:

  • G.729a  8Kb/s
  • GSM 6.10, Microsoft GSM  2Kb/s (Not applicable for Active Mode)
  • G.723(Not recommended)     5Kb/s
  • G.726        16Kb/s
  • DTMF detection: Microlog Pro IP Passive (yes) Microlog Pro IP Active (no)
  • Vox detection: Microlog Pro IP Passive (yes)  Microlog Pro IP Active (no)
  • Silence detection: Microlog Pro IP Passive (yes)  Microlog Pro IP Active (no)

Microlog Pro IP Recording Solution

 


 

About software based IP voice recording system

In order to meet the voice recording demands for Enterprise companies and Contact Centres with VoIP telephony environments, Microtel provides purely software based VoIP call recording systems. Without any further proprietary hardware investment. It can be installed on a standard Server, running with Microsoft Windows NT 4.0, 2000, 2003 Server or XP.

 

Features:

  • Hardware/Software based decoding and capturing packets to make sure that your single system can widely meet the demands for 2~60 channels VoIP recording.
  • Never interrupt the conversation by passive tap recording to capture the LAN for VoIP calls.
  • Users of Microlog Pro Digital/Analog Recording solution only need to upgrade the licenses to Microlog Pro IP.
  • Uni-platform design, you can mix all types of input channels in single one chassis, such as: analog, digital station-side, digital trunk-side, VoIP etc.
  • One-site industrial standard solution, easy to install and save storing room.
  • Streaming real-time monitoring via network and support the G.729a CODECS for compression of voice files, assure the recording quality and consistency.
  • Selectable storage media, such as: tape (DAT), DVD+/-R(RW),NAS (network access storage), SAN (storage area network).
  • Capture CTI data via CTI Server (in case of Active mode).

 


 

Screen Recording & Monitoring 

Microlog screen capture application – Microlog Screen Recording & Monitoring allows you to capture all activity on your agent’s desktop. It provides the supervisor real-time visual status of each agent. You can define any agent you want to monitor and capture the screen activity. Once the call recording for the agent starts, the application will be triggered simultaneously.  Microlog Screen Recording do not transmit data of agent�s screen but it detect changes and transmits the data using advanced protocol and data compression. Microlog Screen Recording is used for training and appraisal of agent performance. Reviewing actual multimedia interaction is a great way to identify the mistakes made by agents. By illustrating the problem visually, you create new solutions immediately resulting in greater productivity.  With the synchronized audio and screen recording , call center manager is able to gain not only a wealth of information about your customers, but also valuable data regarding your call center service level. It is no doubt a useful tool that empowers you to raise customer loyalty.

 

Hardware System Requirement

  • PC of supervisor and agent: Pentium IV or equivalent 2.8GHz or above.
  • Resolution of agent pc�s monitor should be configured as 640*480, 800*600, 1024*768.
  • VGA memory: not less than 16M, and 32M or above is recommended.

 

Features:

  • Screen capturing, monitoring and playback can be executed by any client workstation in LAN.
  • Starting and playback screen and audio recording are synchronized.
  • Capturing screen activity only when it changes. Reduce network traffic rate.
  • Agents do not see a flash or flicker on their screen, nor do they experience any performance degradation when a supervisor is monitoring.
  • Using screen capture in conjunction with voice recording provides a complete picture for accurate evaluation

Screen Recording & Monitoring

 


 

Microlog Agent Quality Management

Microlog Agent Quality Management together with Microlog Pro Call Recording can provide you with a diverse range of reporting options. It allows you to generate reports and statistics to measure overall customer experience in a contact centre environment.

Microlog Agent Quality Management is a powerful quality management solution that equips organization of all sizes to improve customer experience and loyalty. It allows you to identify and pinpoint agents strengths, weakness and areas on which to focus training efforts.

 

Product Specifications:

  • Min. channels per system: 4
  • Max. channels per system: 256
  • Extension unit: 4/8/16/24
  • Trunk type: Loop Start / Ground Start
  • AC impedance: Software selectable with minimum 18 K Ohms Impedance
  • Voltage Detection: 
    • Two software programmable threshold
    • Range: -61V~ 61V
    • Accuracy: +/- 2V
    • Min Operating Voltage 4.5Vdc
  • Silence Detection: programmable from API
  • Activity Detection: programmable from API
  • Idle channel noise: less than 20dBrnc.