Microtel Care is an initiative to bring Microtel closer to its customers. With this portal, we have taken our philosophy of “Customer Comes First” one step further. With transparency, responsiveness, and knowledge sharing as the key focus, this portal will enable Microtel’s customers to access a wide range of actions such as issue submission, tracking, retrieval and knowledge resource base sharing in order to ensure seamless operations.
Microtel Care offers 24×7 support services to customers at unparalleled cost. We are committed to offer improved efficiency through Microtel Ticketing System. Microtel Ticketing System facilitates professional management of support requests, transparency through live support details and overall high responsiveness. Microtel Care offers quick resolution of issues by offering multi-channel support via online query submission, chat, email or phone. Additionally, the issue resolution process follows Time-based Automatic Escalation instead of multiple point of contact escalation (that is one of the industry pain-point) to ensure smooth operations and customer satisfaction.
Microtel offers three different support packages (Silver, Gold, Platinum) allowing its customers to choose the desired package as per their requirement.
Silver: Silver support package is the basic level of support that is appropriate for organizations that have a strong and experienced IT team, and require minimum support assistance.
Gold: Gold support package is the next higher level of support that includes certain free visits from Microtel engineers along with priority responsiveness.
Platinum: Platinum support package is the most advanced level of support that includes complementary Professional Services along with top-priority response and free visits from Microtel engineers.
Microtel has a dedicated customer portal to facilitate communication exchange between Microtel and its customers. Microtel Care not only allows easy access to Microtel Ticketing System, but also provides important updates and services related information. The portal also contains a feedback form in which customers can rate the service quality and receive complimentary gifts in return. After thorough analysis, specific areas of concerns are given better attention as the support process is constantly enhanced with a customer-centric view. The portal also publishes latest news from Microtel so as to keep its customers apprised of Microtel’s activities and updates.