Contact centers are usually the first point of contact for customers and agents need to be constantly updated on products, services and campaigns. Therefore, training and upgrading of individual / collective skills are critical for the call centers.
Collab has built-in an eLearning tool designed to:
- Offer quick training to a greater number of employees;
- Provide the appropriate coaching in the right moment;
- Engage and motivate agents with interactive learning;
- Manage entire agents’ training curriculum during their careers;
- Reduce the high costs of the face-to-face training;