GAMIFICATION – MAKING WORK ENVIRONMENT FUN AND COMPETITIVE
Gamification is a tool to design behaviors, develop skills, enable innovation. Combined with other technologies and trends, gamification can click here cause major discontinuities in innovation, employee performance management, education, personal development and customer engagement. It includes:
- Structuring an ad-hoc world
- Managing the agent lifecycle
- Integrating technologies in a perfectly optimized workforce ecosystem
HOW CAN IT BENEFIT?
- Gamification motivate workers to complete tasks by making them more fun and appealing.
- Challenges will create competition, hence, increasing workers performance.
- Teamwork will often become the main tool to reach goals.
- It can also be used as a Learning Tool for trainees to follow and learn about their tasks.
With the Gamification Engine of Suite 2.5, we are creating a platform that can be connected to OneWorkForce, OneContact or any other 3rd party software. By doing this, your current Key Performance Indicators can be used to create Quests, Challenges and Achievements that will become available to your agents.
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