ClickToInteract helps breaking the communication barriers between the brand and the consumer, allowing him to interact with the contact center, through voice, video and chat. In a company website the customer picks the desired media interface, provides the reason for the contact and clicks a submit button. In seconds, the contact center agent gets in contact with the client and takes immediately care of the subject. With this feature several indicators can be improved such as: customer satisfaction (net promoter score), first-call resolution, service level, speed of answer, among others, regarding agent´s productivity. With OneContact CC it is not required to have different applications for the same purpose. ClickToInteract gives your customers a multimedia support, in a single solution, with an omnichannel philosophy.