Business Analyst

Kuala Lumpur, Malaysia


Key Accountabilities


Act as Preferred Account Consultant, understanding the needs and facilitating the negotiation of requirements amongst multiple stakeholders.
Clarify, update and improve the business processes impacted by technology changes that are part of the project.
Define an end-to-end business process that is accepted by all groups, mapping out the requirements for one or more systems to support these needs and the process.






  • Serve as a central point of contact and subject matter expert for customers, identify issues and propose a work around (if necessary) while formulating a permanent fix


  • Collaborate with the development team to build the design and specification of the permanent fix


  • Communicate the cost (if any) and timeline with the customer and follow through to ensure timely delivery


  • Test the product to ensure that it meets user requirements, technically well build, and does not impact existing modules before roll out


  • Upsell and build value for customers by proposing new features or services


  • Keep customers happy by attending to all their issues while identifying more business opportunities from the same customers


  • Create designs for technical solutions to resolve business problems and tryout components of new systems for efficiency


  • Reach out to clients and project leaders in the course of work in order to identify and evaluate user and business requirements


  • Ensure clean and accurate documentation that may include aspects such as business requirements, client requirements, and technical specifications, and write findings in form of reports


  • Ensure that all documents are safely kept and accessible for future reference


  • Assist with new releases, and approve all User Acceptance Testing


  • Oversee implementation of a new system including data migration


  • Facilitate professional and constant communication with overall users on the status of production problems that might arise and inform them about ways of resolving issues


  • Carry out research on how IT systems are used and suggest ways for systems improvement and efficiency


  • Attend and contribute to team meetings in a positive manner


  • Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness







  • College or University degree in Design/Interactive or a related discipline


  • Strong skills in working with relational databases


  • Strong skills and ability to troubleshoot issues quickly, and find solutions to solving them independently in a timely manner


  • Great knowledge of IT processes and willingness to constantly update knowledge


  • Ability to multi-task, working on more than one issue simultaneously


  • Able to carry out tasks with little or no supervision